Card Dispute Specialist with German
Miejsce pracy: KrakówManpower (Agencja zatrudnienia nr 412) to globalna firma o ponad 70-letnim doświadczeniu, działająca w 82 krajach. Na polskim rynku jesteśmy od 2001 roku i obecnie posiadamy prawie 35 oddziałów w całym kraju. Naszym celem jest otwieranie przed kandydatami nowych możliwości, pomoc w znalezieniu pracy odpowiadającej ich kwalifikacjom i doświadczeniu. Skontaktuj się z nami - to nic nie kosztuje, możesz za to zyskać profesjonalne doradztwo i wymarzoną pracę!
Responsibilities:
- Receiving and analyzing customer claims regarding card disputes.
- Verifying and evaluating the validity of disputed claims according to legal and banking regulations.
- Providing information and support to customers in German regarding card disputes.
- Conducting professional communication with customers via phone, email, and chat.
- Thoroughly reviewing and analyzing card transactions to detect unauthorized activities.
- Preparing reports and documentation related to transaction disputes.
- Working closely with the fraud team, customer service department, and technical teams to
- Ensuring a high level of customer satisfaction
- Identifying opportunities for process improvement
Requirements:
- Fluency in German and English (min. C1)
- Experience in customer service
- Experience in finance and banking will be very valuable
- Knowledge of payment card regulations and dispute procedures is a plus
- Excellent communication and interpersonal skills.
- Ability to think analytically and solve problems.
Offer:
- Employment based on an employment contract
- Start date: 1st of September
- Basic salary + bonuses
- 100% remote work (in addition to a month-long implementation training in Cracow)
- Work from Monday to Friday during office hour
- Benefits: private medical care package, Medicover Sport card, team building events, life insurance
- Participation in ongoing training
- Opportunity to gain professional experience in an international organization
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.