Opis stanowiska pracy
CX Expert
Warszawa
NR REF.: 1187892
The company provides financial solutions for all Volkswagen Group automotive brands in 46 markets worldwide.
Basic information:
Location: 2 days remotely/3 days from the office - Rondo ONZ
Rate: up to 60PLN/h net + VAT
Type of work: B2B contract
Length: long-term project
Recruitment process: 1 or 2 stages
English: B2
Luxmed, MultiSport, equipment provided by the client
The person in this position will be responsible for customer experience analysis and design. The candidate will analyse customer paths, collaborate with marketing teams, and promote the organisation39s customer-centred culture. Required competencies such as CX experience, analytical skills, knowledge of service design methodologies, and the ability to work as part of a team are key to performing this role effectively.
Scope of tasks:
- Analysing the customer experience and identifying and recommending areas for change by product, channel or customer experience category in the area of retail banking offerings
- Monitoring the quality and effectiveness of customer service and the level of satisfaction indicators. Designing solutions to improve the customer experience and supporting the implementation process
- Designing and optimising the user experience of digital tools offered to customers.
- Seeking market benchmarks and implementing solutions based on them in terms of customer paths for products offered in different sales channels.
- Collaborate with the Marketing Team and CRM Team to provide a customer perspective on the creation of marketing communications. Collaborate with various business units with customer touchpoints
- Building and promoting a customer-centric organisational culture - Proposing and organising activities that promote a customer-centric approach
- Supplementing one39s knowledge of the issues necessary to carry out tasks
- Taking care of the order in the office and the good image of the Company
- Maintaining professional secrecy
Competencies:
- Experience in the area of customer experience (min. 2 years) in the area of retail banking documented by projects conducted
- Analytical skills to identify the customer39s biggest problems and creatively develop possible solutions, taking into account current and future trends in the CX area
- Experience of designing the user experience of digital solutions (UX area)
- Workshop facilitation skills
- Knowledge of service design, design thinking methodologies and ability to apply them in practice
- Openness, ability to work with diverse stakeholders
- High personal culture and communication skills
- Commitment, initiative
- Very good organisation of work
- Ability to work in a team
- Knowledge of MS Office
Team: 4 people in the same position
Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.
Prezentacja firmy
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodow...
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej na świecie firmy zajmującej się rekrutacją specjalistyczną.
Hays działa na rynku rekrutacyjnym od ponad 50 lat, posiada ponad 250 biur, w których łącznie pracuje ponad 10 tysięcy ekspertów w 20 specjalizacjach.
W 2003 roku otworzyliśmy pierwsze biuro w Polsce. Od tego czasu umocniliśmy naszą pozycję na polskim rynku, stając się niekwestionowanym liderem w rekrutacji specjalistycznej. Obecnie w Hays Poland zatrudnionych jest ponad 200 osób w biurach w Warszawie, Katowicach, Wrocławiu, Krakowie, Trójmieście oraz Poznaniu.
Cechą wyróżniającą HAYS jest unikalny system rekrutacji wysokiej klasy specjalistów w oparciu o podział na dywizje:
HAYS Accountancy & Finance
HAYS Construction & Property
HAYS IT & Telecom
HAYS Manufacturing
HAYS Pharma & Healthcare
HAYS Sales & Marketing
HAYS Executive
Rozwiń
Dodatkowe informacje
- Ostatnia aktualizacja:
- 11/11/2024
- Wymiar etatu:
- Pełny etat
- Rodzaj umowy:
- Na czas nieokreślony
- Liczba wakatów:
- 1
- Min. doświadczenie:
- 1 rok
- Min. wykształcenie:
- Policealne
- Branża / kategoria:
- Praca Bankowość
