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Enterprise Application Support Engineer

HAYS

Polska, mazowieckie

Opis stanowiska pracy

Enterprise Application Support Engineer
Polska
NR REF.: 1191435

Hays IT Contracting is a cooperation based on B2B rules. We connect IT specialists with the most interesting, technological projects on the market.Join the group of 500 satisfied Contractors working for Hays’ clients!
For our Client we are currently looking for Candidates for the position of:
Enterprise Application Support Engineer
Location: remoteJob type: B2B (with Hays Poland)Length: long-term cooperationRate: 130-140 PLN/h net on B2BStart date: ASAP – 1 monthRemote work: 100% remoteWorking hours: working in US time zone, 8h/day

Tech stack: Jira (backend, frontend and database), Atlassian Certified Professional, Familiarity with Linux distributions, preferably CentOS, Ubuntu, and Red Hat, preferred, SolarWinds, Zabbix, Datadog

What will you do:
  • Implement and maintain enterprise applications to ensure optimal performance, security, and scalability
  • Customize and configure workflows, dashboards, and reports for our Enterprise Applications to meet the specific needs of different teams within the organization
  • Provide support for enterprise applications, addressing and resolving complex technical issues
  • Collaborate with development and infrastructure teams to troubleshoot and resolve application-related incidents promptly
  • Monitor the performance of critical applications, identifying and addressing potential bottlenecks or areas for improvement
  • Collaborate on performance optimization strategies to enhance the overall efficiency of enterprise applications
  • Participate in incident response efforts for Enterprise Applications, including root cause analysis and the implementation of corrective measures to prevent recurrence
  • Review and maintain incident response plans and documentation
  • Collaborate with cross-functional teams, including developers, system administrators, and business stakeholders, to ensure seamless integration and functionality of enterprise applications
  • Maintain comprehensive documentation for troubleshooting procedures, configurations, and best practices
  • Assist in training and knowledge transfer to junior support staff
  • Identify opportunities for process improvement and automation to enhance the efficiency of application support operations


What will you get:
  • Long-term cooperation with the client implementing projects for the largest players in the banking, insurance, telco and more sectors
  • Standard benefits - preferential rates for LuxMed and Multisport packages
  • When you choose to work via Hays, you also get the opportunity to work for many of Hays39 other leading clients in the future


What we expect from you:
  • Bachelor’s degree in computer science, Information Technology or combination of associate degree and equivalent years of experience (or related area) preferred
  • Minimum 5-7 years of experience in supporting enterprise-level applications
  • Relevant certifications such as Atlassian Certified Professional (ACP) are desirable
  • Experience in Confluence and Jira administration, customization, and optimization
  • Familiarity with the Big Picture plugin for Jira and its integration with project management processes
  • Familiarity with open-source CRM application configuration and support.
  • Familiarity with the support of Confluence and Jira database layer
  • Familiarity with Linux distributions, preferably CentOS, Ubuntu, and Red Hat, preferred
  • Ability to troubleshoot operational performance issues
  • Experience with monitoring tools such as SolarWinds, Zabbix, and Datadog
  • Ability to effectively manage multiple tasks and projects simultaneously
  • Demonstrated ability to adapt quickly to changes in workload demands to support the business
  • Demonstrated ability to stay focused on projects from inception to completion
  • Ability to effectively prioritize workload based on urgency levels and short timeline
  • Ability to communicate system related issues and resolutions properly and effectively
  • Ability to work and collaborate with remote vendors and smart hands to assist in troubleshooting
  • Ability to work well independently and collectively in a collaborative environment
  • Ability to recognize when to escalate unresolved issues to the appropriate channels
  • Very good command of spoken and written English (min. B2)


What will the recruitment process look like:
  1. Your CV will be verified by Hays Recruiter
  2. Recruiter will contact you by phone - a 15-minute conversation about the project and your experience
  3. Technical conversation with the client - 2 online meetings
  4. Offer
  5. Welcome to the project! 
     
     


Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.

Prezentacja firmy

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodow... Rozwiń

Dodatkowe informacje

Ostatnia aktualizacja:
23/02/2025
Wymiar etatu:
Pełny etat
Rodzaj umowy:
Na czas nieokreślony
Liczba wakatów:
1
Min. doświadczenie:
1 rok
Min. wykształcenie:
Policealne
Branża / kategoria:
Praca IT - Project Management, Praca IT - Programowanie / Analizy, Praca IT - ERP

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