SAP SAC Support Specialist

Opis stanowiska pracy

SAP SAC Support Specialist
Gdansk
NR REF.: 1192408

Hays IT Contracting is a cooperation based on B2B rules. We connect IT specialists with the most interesting, technological projects on the market. Join the group of 500 satisfied Contractors working for Hays’ clients!
For our Client we are currently looking for Candidates with 4+ years experience for the position of:
SAP SAC Support Specialist 

Location: GdańskType of contract: contract (B2B by Hays Poland)Cooperation: long-term cooperation (first contract for 12 months)Rate: do 180-250 PLN/h net + VATStart date: ASAP, max. within 1 monthRemote work: Gdańsk Hybrid - remote (to discuss)
As a SAP SAC Support Specialist, you will be responsible for maintenance and development of SAP SAC and reporting capabilities as well as conducting root cause analysis and resolving technical issues.
Your future role:

• Analyze and resolve complex technical issues in SAP Analytics Cloud and SAP Datasphere,
• Provide 2nd and 3rd Line Support to address and resolve tickets related to SAP SAC module and customer-specific solutions,
• Conduct Detailed Problem Analysis to diagnose issues thoroughly to understand root causes and configure SAP systems to develop effective solutions,
• Collaborate with 1st-Level support and other IT teams to ensure timely resolution of issues,
• Foster strong relationships with clients by addressing support topics promptly and effectively,
• Regularly analyze and report on ticket trends in the designated area to identify recurring issues and potential improvements,
• Lead and execute minor projects and system changes tailored to meet specific customer needs and requirements,
• Maintain comprehensive documentation of support issues, solutions, and project changes to ensure transparency and knowledge sharing.

Apply if you have:

• In-depth understanding of SAP Analytics Cloud solution,
• Strong analytical skills to diagnose issues and develop effective solutions for complex problems,
• Ability to maintain and enhance customer relationships through effective communication and support,
• Familiarity with ticket management systems to track and manage support requests efficiently,
• Understanding of project management principles to successfully manage small-scale projects and changes,
• Excellent communication skills to interact with team members and clients, both verbally and in writing,
• Willingness to stay updated with the latest SAP developments and adapt to new tools and technologies,
• Ability to work independently and manage multiple priorities,
• Understanding of ITIL principles and the overall managed service process.
• Very good command of English, both spoken and written.
• Nice to have:
• Bachelor39s degree in Information Technology, Business Administration, or related field,
• Knowledge of German,
• SAP certifications in relevant modules.Very good command of English, both spoken and written.

Nice to have:

• Bachelor39s degree in Information Technology, Business Administration, or related field,
• SAP certifications in relevant modules (preferred),
• Basic knowledge of SD module,
• Knowledge of German.

What the recruitment process will look like:

1. Your CV will be verified by a Hays Recruiter
2. The recruiter will contact you by phone – 15-minute conversation about the project and your experience
3. Technical interview with the Client – online meeting
4. Offer
5. Welcome to the project!

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.

Prezentacja firmy

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodow... HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej na świecie firmy zajmującej się rekrutacją specjalistyczną.
Hays działa na rynku rekrutacyjnym od ponad 50 lat, posiada ponad 250 biur, w których łącznie pracuje ponad 10 tysięcy ekspertów w 20 specjalizacjach.

W 2003 roku otworzyliśmy pierwsze biuro w Polsce. Od tego czasu umocniliśmy naszą pozycję na polskim rynku, stając się niekwestionowanym liderem w rekrutacji specjalistycznej. Obecnie w Hays Poland zatrudnionych jest ponad 200 osób w biurach w Warszawie, Katowicach, Wrocławiu, Krakowie, Trójmieście oraz Poznaniu.

Cechą wyróżniającą HAYS jest unikalny system rekrutacji wysokiej klasy specjalistów w oparciu o podział na dywizje:
HAYS Accountancy & Finance
HAYS Construction & Property
HAYS IT & Telecom
HAYS Manufacturing
HAYS Pharma & Healthcare
HAYS Sales & Marketing
HAYS Executive Rozwiń

Dodatkowe informacje

Ostatnia aktualizacja:

01/04/2025

Wymiar etatu:

Pełny etat

Rodzaj umowy:

Na czas nieokreślony

Liczba wakatów:

1

Min. doświadczenie:

1 rok

Min. wykształcenie:

Policealne

Branża / kategoria:

Praca IT - Project Management, Praca IT - Programowanie / Analizy, Praca IT - ERP